Galileo
Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.
The Telephonic Triage Nurse is a critical role on the Galileo care team. This individual will collaborate with our multidisciplinary team to ensure our patients receive the highest quality care when they have a clinical concern. Professional/Native fluency in both English and Spanish is required.
We look for passionate people who are invested in solving complex problems that impact millions of lives. You should be excited about fixing what’s broken to improve care quality and health outcomes for everyone. We believe in a culture that fosters teamwork, excellence, sound decision-making, and excellent clinical care—one that is based on mutual respect and trust. We appreciate individuals who are open and honest about what they’re looking for so we can ensure it’s a fit on both sides. We would love to hear from you if you have the following or equivalent experience: Licensed RN with 2+ years experience doing clinical triage Bi-lingual in English and Spanish is a plus Compact state licensure. Excellent knowledge of chronic disease states, complex medical conditions, and exceptional ability to complete clinical phone assessments; experience in high acuity clinical environments (eg, ED, ICU) a plus Passionate about continual improvement of the broader system by which we support people in a higher quality, lower cost way Skilled in communicating urgent needs to a diverse group of patients and across teams Skilled in written communication and technology Experience providing culturally appropriate education to patients and their families targeted to their medical literacy level Experience functioning and collaborating on multidisciplinary care teams Have a track record as a supportive leader and are excited about helping others build knowledge and skills Possesses excellent problem solving skills and an ability to overcome systematic hurdles in order to fulfill patient needs Thrives in a fast-paced, startup environment Independent self-starter and strategic thinker who is excited about the big picture of improving community health Experience in geriatrics is a plus
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Triage and provide clinical support for incoming patient communications Conduct phone assessments of clinical symptoms to determine the best path of care. Assist in the development of processes and systems for urgent care and virtual triage. Collaborate with clinical care teams to provide excellent patient care
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