UnitedHealth Group
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Optum Health Care Decision Support is 24/7 inbound call center. We have full-time positions, 8 hour shifts available, 10 hour shifts available, and schedules will vary to cover 9am – 12am. All schedules include a minimum of 1 weekend day per week. Holidays are required on a rotating basis. Training is mandatory and regardless of assigned schedule, will take place Monday – Friday for 6 weeks from 8:00 am – 4:30 pm CST. You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
RN Compact State Licensure Ability to obtain additional state licensure as needed 3+ years of experience as a Registered Nurse (any clinical setting) Proficient level of experience with Microsoft Office applications, and solid technical aptitude Ability to work rotating holidays as needed and a minimum of 1 weekend day per week Ability to work Monday-Friday during daytime hours of 8:00 am – 4:30 pm CST for the first 6 weeks for training Designated work space and access to install secure high speed internet via cable/DSL in home Preferred Qualifications: Experience working with the geriatric population Triage experience Case management experience Customer service experience Experience in a telephonic role ICU, ER, Med/Surg, Home Health or Long-Term Care experience Experience with Medicare/Medicaid population Travel and Labor/Delivery/Pediatrics Proven highly organized, self-directed worker with an ability to function in high volume environment Proven solid verbal and written communication skills
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We are an inbound call center open 24/7 including holidays Assesses and triages immediate health concerns Identifies problems or gaps in care offering opportunity for intervention Coordinates services and referrals to health programs Provides health education and coaches consumers on treatment alternatives to assist them in best decision making Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost Prepares individuals for physician visits Manages utilization through education Special projects, initiatives, and other job duties as assigned
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