Clinical Triage Nurse, LPN

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, HarmonyCares Hospice, and Grace Hospice. Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision – Every patient deserves access to quality healthcare. Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Responsibilities: The Clinical Triage Nurse, LPN assists with triage of inbound sick calls from HarmonyCares Medical Group patients. The primary responsibility will be to assess patient symptoms, provide appropriate medical advice, determine the level of care required and coordinate care with a care team. The Clinical Triage Nurse, LPN also reviews clinical test results, utilizing clinical judgement to summarize results to assist HarmonyCares providers in their review process. This position requires strong clinical knowledge, excellent communication skills, and the ability to work remotely, providing critical healthcare guidance to patients in need. Essential Duties and Responsibilities: INBOUND PHONE TRIAGE Prioritizes and responds promptly to each inbound phone call and voicemail received Adheres to daily availability expectations based on schedule Demonstrates exceptional customer service by addressing all inquiries, concerns, and needs with empathy, professionalism, and a solutions-oriented mindset TEST RESULTS TRIAGE: Prioritizes and responds promptly to each inbound result received Practices appropriate judgement when classifying the urgency of a result and appropriate clinical information to convey to the provider Analyzes results data, identifying needs, patterns, and variances, and communicating findings to the provider GENERAL RESPONSIBILITIES: Adheres to all company-established policies and procedures Meets required quality standards and productivity expectations Additional duties as assigned by the Clinical Triage Manager and/or Director as related to clinical performance and outcomes