Navigating Cancer
Navigating Cancer's mission is to radically reduce the burden of cancer through transformative digital health solutions. We enable oncology clinics to provide personalized, efficient care to every patient by offering relevant educational materials, ensuring the whole care team has visibility into patient issues and needs, and delivering actionable insights to identify and resolve gaps in care. Through our platform, patients receive a holistic service offering that supports their individual goals and needs.
The Customer Success Manager (CSM) serves as the primary point of contact to ensure client success by implementing and optimizing the use of our products and services. They are responsible for deploying NC solutions with new clients and are accountable for workflow analysis, client configuration and customization, data validation, and end-user training, guidance & support throughout the implementation process. The CSM ensures that project timelines are met to achieve business objectives. This role also provides sales support by demonstrating the clinical use of our software solutions and their effectiveness in improving workflows.
Must be a Registered Nurse (RN) with a valid nursing license. BSN preferred. Minimum 3 years of nursing experience in an oncology setting, clinical training & implementation preferred. Extensive knowledge of medical oncology workflow in community practices Ability to conduct remote training and manage multiple projects Proficiency with Microsoft Office, Zoom, Smartsheets, GSuite, and Confluence Strong organizational, communication skills, and attention to detail Proven ability to achieve objectives through collaboration Record of meeting project and business targets Ability to work remotely with occasional travel Values collaboration
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Implement core solutions for new clients throughout the project lifecycle. Provide subject mater expertise and guidance on NC's suite of solutions. Assess current state client workflows and develop future workflows based on best practices. Configure technical setups for new client instances. Customize end-user solutions in collaboration with clients. Validate data to ensure integrity during implementation. Train new and existing customers on core solutions. Conduct feature demos during implementation and as needed. Troubleshoot clinical and technical issues during implementation and Go Live support. Assist in investigating client-reported issues during implementation and Go Live. Meet revenue, upgrade, live providers, and utilization targets. Drive projects and training per contract timelines while maintaining quality. Communicate project status updates using tools and reports. Collaborate with the Project Manager throughout the project lifecycle. Support sales through software demonstrations and workflow optimization. Recommend process improvements to enhance project delivery and customer satisfaction. Stay informed on competitive landscape and healthcare market trends.
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