Lead Care Manager (RN)

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must reside in a EST zone. Centene is hiring a Lead Care Manager for our Ambetter market. The ideal candidate will have 2 years of case management experience with an OB/physical health background and hold a compact state nursing license.

Position Purpose: Oversees the care plans / service plans and care management activities of member needs to provide quality, cost-effective healthcare outcomes. Reviews and provides expert knowledge to inform personalized care plans / service plans for complex care members and provides guidance and/or support to the care management team. Oversees and reviews ongoing care plans / service plans and collaborates with providers to identify providers, specialists, and/or community resources needed to address member's unmet needs Provides insight and guidance on developing care plans / service plans and triaging issues to appropriate healthcare providers for care plans / service plans Provides guidance and expert knowledge as appropriate to care management team members to ensure quality control over work, members are receiving needed care or services, and adherence to contract policies and procedures Monitors the care plans / service plans and/or member status and outcomes or changes in condition, and revises care plan based on member needs and issues identified Provides subject matter expertise insights for care plans / service plans based on prior experience to recommend enhanced member care within the care management plan Works with senior management on escalated and complex care cases, and provides guidance to junior team members to address member concerns May perform telephonic, digital, home and/or other site outreach to assess member needs and collaborate with resources Reviews member data to identify health risks and or care gaps, collaborate with providers / specialists as appropriate to address member’s needs / issues Monitors management policies and procedures within the care management team to ensure compliance with corporate, state, and National Committee for Quality Assurance (NCQA) standards Partners and collaborates with healthcare providers as appropriate to facilitate member’s treatments to ensure member service / care needs are met and determine a revised care plan / service plan for member if needed Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators Works as a subject matter expert (SME) and provides training and education to care management team and providers to ensure members are receiving high quality care and information regarding care plan / service plan options, procedures, referrals, and healthcare benefits Partners with leadership team to improve and enhance care and quality delivery for members in a cost-effective manner Performs other duties as assigned Complies with all policies and standards