Galileo
Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.
The Registered Nurse Manager is a critical role on the Galileo care team. This individual will lead a team of RNs and collaborate with our multidisciplinary team to ensure our patients receive the highest quality care when they have a clinical concern.
We look for passionate people who are invested in solving complex problems that impact millions of lives. You should be excited about fixing what’s broken to improve care quality and health outcomes for everyone. We believe in a culture that fosters teamwork, excellence, sound decision-making, and excellent clinical care—one that is based on mutual respect and trust. We appreciate individuals who are open and honest about what they’re looking for so we can ensure it’s a fit on both sides. We would love to hear from you if you have the following or equivalent experience: Licensed RN with 4+ years experience doing clinical triage with a preferred mix of high acuity clinical environments, prenatal, and/or pediatric experience Compact state licensure 2+ years experience effectively managing teams Familiar with RN triage protocol and comfort encouraging RNs to work toward the top level of their licensing Technology proficiency required Excellent knowledge of chronic disease states and complex medical conditions
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Direct management of triage Registered Nurses, including management of their SLAs related to clinical support for incoming patient communications Act as the liaison for credentialing and product management for RN-related issues Work to streamline Triage Phone line processes and workflows Build and roll out RN related triage/RX protocols in collaboration with our Physician liaison In addition to team leadership work, spend 12-16 hours a week collaborating with clinical care teams to provide excellent patient care and doing triage work during a portion of the week which includes conducting phone assessments of clinical symptoms to determine the best path of care Assist in the development of processes and systems for urgent care and virtual triage Work will be both phone based and asynchronous messaging-based
Best Value
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