Service Center RN / LPN REMOTE OPPORTUNITY

OPPORTUNITY TO WORK FROM HOME - MUST BE A LICENSED RN/LPN IN THE STATE OF MICHIGAN Potentially remote after an in-office 9-month training period. Must be able to commute to Ann Arbor, Michigan for the in-office training period. POSITION DESCRIPTION: Provides professional nursing care for patients following established standards and practices, which can include triage (telephone and walk-in visits), and care needs that transpire between office visits. Demonstrates professional clinical leadership and oversight within the scope of the RN role.

The following job functions may not be the responsibility of all RN’s. Some RN’s will be assigned work that has more focused responsibilities (example: prior authorizations or indirect work supporting a provider inbox.) Responsible for efficiently triaging patient needs via telephone and during visits according to IHA's Policies and Protocols. Documents clinical findings in a clear and concise manner according to IHA Policy. Utilizes critical thinking skills within the scope of licensure to appropriately assess patient needs and involves providers as appropriate. Enters orders (medication, laboratory, radiology, referrals) according to provider direction and as per state, local and professional guidelines. Follows clinical and nursing protocols as applicable. Schedules patient appointments as applicable. Encourages patient portal usage and supports where needed. Provides scope-appropriate nursing education during all patient interactions. Consults with providers and other extended care team members (Care Management, Embedded Pharmacy, Behavioral Health and Nutrition) and external case managers as appropriate to effectively ensure quality patient care. Supports physician and advanced practice providers with indirect work according to protocol. This includes and is not limited to test results/orders management. Assesses patients for gaps in care for preventative and disease management needs. Ensures patient medication list is accurate, completes medication reconciliation and processes refill requests per protocol. Works with the entire care team to co-manage indirect patient work according to Standard Work Instructions. Collaborates with insurance, DME, home care and all other care partners to ensure patient needs are met. Reviews patient medical history to identify supporting documentation relevant to ordered services and procedures to assist with or complete prior authorization process. Assists patients with resources for any social influences of health needs. Participates in process improvement projects within the office/department. Serves as a resource to clinical office/department staff within scope of RN role; may direct the work of LPN and Medical Assistant staff as needed and appropriate based on role/scope. May perform clinical support tasks as outlined on the Clinical Support Staff Scope of Practice document. Supports other offices, attends required meetings and training, and participates in committees as requested. Attends weekly patient care meetings and attends daily huddles as applicable. Assumes additional duties as required. ORGANIZATIONAL EXPECTATIONS: Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement Must be able to work effectively as a member of the clinical care team. Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers. Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA’s Employee Handbook. Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems. Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines. Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences. Uses resources efficiently. If applicable, responsible for ongoing professional development – maintains appropriate licensure and continuing education credentials, participates in available learning opportunities.