Telephone Triage Nurse-Nurse Advice

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

The Telephone Triage Nurse is responsible for providing appropriate health information as well as triaging the patient to the most appropriate level of care. By utilizing assessment skills in conjunction with established medical protocols, will provide phone advice, education, and triage within a full spectrum of acuity. Utilizing comprehensive nursing skills to assess and advise patients and their families, a plan of care is implemented. The plan is based upon the patient's developmental and health care needs as identified through the telephonic assessment of the patient and/or the caller's physical and psychological status in response to the established clinical guidelines. In addition, the Telephone Triage Nurse will provide additional support by managing after-hours calls for various other services outside of triaging, including follow up phone calls to discharge patients from the WakeMed emergency departments meeting a certain criteria. The Telephone Triage Nurse understands the needs of the organization and supports the mission, values, and management of patient care services. Calls from community physicians are given priority service to ensure communication with their peers as well as provide expedient referral services for either emergency department arrivals or inpatient transfers.