Virtual Clinical Nurse Associate (LPN), Amwell Medical Group

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care. Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions. For more information, please visit Amwell.com .

As a key member of Amwell’s affiliate medical group, Amwell Medical Group (AMG), the Medical Continuity Programs Nurse Associate supports the delivery of high-quality clinical care in specific longitudinal programs leveraging the power of a digital telehealth platform. AMG will leverage the expertise of trained Licensed Practical Nurses to help manage a patient’s clinical needs between visits. As such, they assist with asynchronous clinical work, including reporting a clinician’s advice on lab results, collaborating with clinicians to complete and execute referrals, procedure and medication prior authorizations, patient-summited form completion and other duties as assigned. Reporting to the AMG Clinical Nurse Manager, the Clinical Nursing Associate will work closely with the AMG MCP Clinical Registered Nurses, AMG doctors and nurse practitioners, Quality nurses, patients, and our Clinical Services and Provider Operations teams to perform these duties.

Utilize Amwell’s technology platform to monitor and – where appropriate – respond to patient communications leveraging detailed clinical protocols and workflows. Clinical Nurse Associates will have access to and are encouraged to engage the treating clinician where needed. Utilize Amwell’s technology platform to monitor lab results and follow standardized clinical protocols to ensure the patient is informed of results and next steps in care. Follow defined workflows to assist with the submission and oversight of referrals, orders, and prior authorizations. Follow defined workflows to assist clinicians with filling out patient-submitted forms. Provide outreach and follow-up where needed to facilitate a patient’s care. Examples include pharmacy callbacks, record requests from specialists, communication with insurers and more.