Bilingual MH FIRST Triage RN - Remote

Monogram Health is a next-generation, value-based chronic condition risk provider serving patients with chronic kidney and end-stage renal disease and related metabolic disorders. Monogram seeks to fill systemic gaps and transform how nephrology, primary care and chronic condition treatment are delivered. Monogram’s innovative, in-home approach utilizes a national nephrology practice powered by a suite of technology-enabled clinical services, including case and disease management, utilization management and review, and medication therapy management services that improve health outcomes while lowering medical costs across the healthcare continuum. Monogram has emerged as an industry leader in championing more significant health equity and improving health outcomes for individuals with chronic kidney and end-stage renal disease by increasing access to evidence-based care pathways and addressing social determinants of health. Monogram Health believes in fostering an inclusive environment where employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams and welcome those from all backgrounds and varying experiences.

The Bilingual Triage RN with our Monogram Health FIRST program is pivotal in providing critical support to field teams facing urgent and complex patient concerns. The Registered Nurse has expertise that will ensure patients receive the care, resources, and support they need, especially during high-stress situations and environmental crises. Available Shifts: 11 am - 10 pm (Monday – Thursday)

Utilize licensing and crisis management skills to assess and address urgent needs. Assess care plan requirements and assist in their implementation. Utilize proficiency in documentation and technology to streamline member care. Offer valuable support and guidance to patients and their families in critical situations. Primary point of contact for patients, Monogram field staff, and care center personnel needing immediate support. Provide seamless transitions by providing comprehensive handoffs to incoming staff. Conduct chart auditing during non-peak call volumes. Emergency/disaster outreach as events occur. Support service level agreement (SLA) compliance for annual assessments and care plans. Assist in post-hospital outreach to ensure patient needs are met, with no outstanding needs that could result in readmissions.