Billing Supervisor – Remote in PST, MST, OR CST

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Responsible for the supervision of non – exempt billing personnel to ensure departmental standards are achieved. Accountable for the timeliness, accuracy of data and customer service to Quest patients and clients. Responsible for employee hiring, training, development, disciplinary actions, review and ensuring productivity and quality standards are achieved. Accountable to ensure all staff adhere to Quest integrity and compliance standards. This position is full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime or weekends. We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule. If you are located in Pacific, Mountain, OR Central Time Zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Supervise a service – focused team Staffing and work schedule Development of the team Setting individual objectives to meet the department’s goal In – charge of monitoring / reporting productivity and quality measures of the team Ensure that team members are adequately trained to perform their job Ensure that team meets all corporate mandated training requirements (compliance, safety, etc.) On – going communication (individual and team meetings) Managing time off with pay and timekeeping Recognition and motivating team Develop and updates SOP’s for all processes Hiring, training, monitoring, and termination