You Health Medical Groups is seeking a dedicated and compassionate California-Licensed Registered Nurse (RN) to join our dynamic team as a part-time Care Coach. This role will facilitate seamless communication between patients and healthcare providers, ensuring that patients receive a world-class patient experience through the Hims & Hers telehealth platform. Telehealth providers serving patients on the Hims & Hers platform are employed by You Health Medical Groups. The Hims & Hers Telemedicine team handles the business operations, allowing you to concentrate on delivering top-notch patient care. Schedule: 20-29 hours/week.
Active Registered Nurse (RN) license. Diploma in nursing or related field. Bachelor’s degree required. Strong interpersonal and communication skills, with the ability to empathize with patients and effectively convey information. At least two years of relevant clinical experience/direct patient care. At least one year of telehealth experience is strongly preferred. Thrives when working independently. Proficiency in using telecommunication technology and electronic medical record (EMR) systems. Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment. Commitment to patient advocacy, privacy, and confidentiality. Knowledge of healthcare regulations and compliance standards (HIPAA, etc.). Direct patient care experience with Mental Health and/or Weight Management patients is preferred.
Provide individualized health coaching tailored to each patient's unique needs, preferences and circumstances, ensuring a world-class patient experience. Communicate clearly and empathetically to address patients' questions and concerns. Consistent utilization of protocols and standard operating procedures (SOPs) to ensure compliance and consistency in care delivery. Serve as a primary point of contact for patients using our telehealth services, providing support, guidance, and assistance throughout their healthcare journey. Foster effective communication and collaboration between patients, healthcare providers, and members of the Hims & Hers support team to help patients get the answers they need. Document patient care and guidance in the patients’ EMR in accordance with medical standards. Conduct ongoing patient care duties, special projects as needed, and additional duties as assigned by their manager and/or clinical leadership.
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