Care Coordination Clinical Educator

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

This is a remote position. 1 of 2 opportunities available This position will act as a clinical educator and content expert for Care Coordination (CC) staff and leaders across CommonSpirit Health acute hospitals. This position will assist with the design and implementation of onboarding, educational content and training for newly hired and current staff and leaders to ensure they are knowledgeable about CommonSpirit Health workflow processes, regulatory requirements, respective roles and related competencies. Specific educational content developed will include how to use essential clinical applications and how to perform essential job functions and competencies. This position will rely heavily on the ability to independently and proficiently use technology, manage classrooms of people, as well as the ability to communicate and present professionally in order to effectively teach in person and remotely. Upon request this position will also serve as a staff and leadership development consultant.

Assist with the design and delivery of onboarding/education for newly hired Care Coordination staff and leaders to ensure they are knowledgeable about CommonSpirit Health Care Coordination processes - including how to use clinical applications (technology); how to perform essential job functions; respective roles and related competencies. Initiate, coordinate, design, and implement education for staff and leaders which supports their ongoing professional development, evidenced-based patient-centered care delivery model, and patient care across the healthcare continuum. Education and staff development programs will be designed with a goal to enhance patient experience, reduce readmissions, prevent unnecessary admissions / ED visits, and support improved utilization of resources along the care continuum. Educational efforts will be aimed at helping to ensure an empowered, knowledgeable workforce while ensuring a plan of care for patients in all stages of health, efficient resource utilization, quality outcomes, and optimized reimbursement. Develop, implement, and maintain current state of the art educational material for staff to use (hard copy, electronic copy, in-person and electronic materials including PowerPoint, e-learning, and video materials) to assist staff in the use of electronic clinical applications and other key work functions for a variety of end users (e.g. entry level, advanced clinical staff, physicians and leaders). Adjust training material and timing to support product releases and regular workflow modifications. Be an expert resource to CommonSpirit Health staff, departments and entities as it relates to Care Coordination activities, processes, workflows, and efforts. Help to manage projects, timelines, implementation, and system design for new clinical applications, new workflows, processes, and policies. This includes assisting with the planning, development, implementation, and evaluation of education and related tools for Care Coordination processes and workflows. Use current research, resources, and tools in the identification of best practices and performance improvement strategies. Collaborate with outside vendors (e.g. naviHealth, Cerner,) to implement and maintain up-to-date Care Coordination education on related applications and products. Support change and participate in the development, implementation, and evaluation of goals/objectives /process improvement activities across the organization. Perform all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provide all customers of CommonSpirit Health with an excellent service experience by consistently demonstrating core values and leadership behaviors. Other duties as assigned, including but not limited to serving as LMS Administrator - creating, uploading, and assigning learning objects in Pathways. Additional Job Functions: Support and assist in planning and coordinating training sessions, annual conferences, projects, and team meetings as requested. Perform short and long-term educational planning and develop related programs as appropriate. Participate in team meetings and seminars as requested to keep current with policy, procedure, and regulatory changes. Lead committees, work groups and/or projects related to the implementation of educational activities. Assist with various ad-hoc projects as requested.