Care Coordinator GMG

UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.

We are seeking a Care Coordinator for the Western Region of the US who is a compassionate, patient-centric healthcare professional (e.g., nurse or pharmacist) for this remote/virtual opportunity that will support the Western time Zones standard hours of operations are 8:00 am PST to 5:00 pm PST. The role may require up to 20% face-to-face interactions and travel to existing UCB sites. About the role The Care Coordinator is a healthcare professional who offers individualized support and serves as the primary point of contact for patients, families, and caregivers enrolled in the UCB Rare Disease Patient Support Program. The UCB Rare Disease Patient Support Programs are designed to help patients gain access to, and support the appropriate use of, a prescribed treatment by offering support along the patient’s treatment journey. You will assume case management responsibilities and focus on supporting patients with access, affordability, administration, and adherence-related care. You’ll identify and alleviate stressors and barriers to treatment through appropriate educational solutions with the aim of delivering an individualized model of care that benefits patients, families, and caregivers. Who you’ll work with Patients and Caregivers Internal and external stakeholders Rare Case Manager Specialists Customer Operations Representatives Access Specialists Specialty Pharmacies, and other key personnel as applicable

Serve as patient primary point of contact for UCB’s Rare Disease Patient Support Services Program Supports patients through education and setting of proper expectations of treatment Understand and communicate patient-specific insurance coverage along with access and affordability options to support appropriate patients Understand patient-specific perceptions regarding treatment and support to meet the unique patient’s needs and preferences Understand patient-specific knowledge and beliefs about their illness (severity, treatability, controllability), and help the patient see their progress, where applicable Identify ways to enhance patient and provider-specific communication, to equip the patient with questions to consider when discussing their treatment regimen with their HCP Understand how the patient lives with the condition, and offer tools and resources to address financial, social, and emotional needs, where possible/applicable Execute the Patient Support Program in compliance with UCB Standard Operating Procedures and report safety information accordingly.