Clinical Resource Nurse - Remote Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

This position is responsible for receiving referrals, managing and facilitating the initiation of services and responding to inquiries regarding agency services. Assures accuracy of all customer information. Identifies appropriate referral sources. Functions as a liaison within clinical delivery team to facilitate communication between staff, patients and referral sources.

Responsible for receiving and processing referrals from all sources. Coordinates staff activities within the department maximizing teamwork and efficiency. Assures accuracy of referral information. Contacts attending physician to establish a verbal plan of care if needed. Coordinates insurance verification with Finance Department. Coordinates discharge plans with DME supplier and Infusion companies, as appropriate. Explains agency services and fee sources for those calling to inquire about service. Obtains pre-authorization for services for referrals as needed. Assigns cases to appropriate clinical teams based on patient’s geographical location. Facilitates appropriate communication between clinical team members, physicians and referral sources. Maintains confidentiality of all materials handled within the Network/Entity as well as the proper release of information. Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements. Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external). Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/ Outcomes, Customer/Service Improvement, Operational System/Process and Safety. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices. Complies with Network and departmental policies regarding attendance and dress code. Participates in performance improvement activities as assigned. Participates in the development of protocols, standards of care and policy and procedures. Other related duties as assigned