Clinical Services Leader

Ingenovis Health companies are sending the best healthcare talent to every corner of this country where hospitals and patients need medical attention. Through a combination of smart and nimble planning, Ingenovis Health is transforming the industry, creating a home for healthcare professionals from all disciplines to further their careers and find where they’re most needed. With the collective strength of our wide-ranging ecosystem of companies, Ingenovis Health is better positioned to secure our place as the home of healthcare talent.

Development and implementation of Clinical Service programs designed to achieve the company’s financial, customer and patient satisfaction goals by ensuring all brands of the company consistently deliver the most qualified professionals to clients.

In conjunction with appropriate stakeholders, build a Clinical Services program designed to ensure patient safety. May participate in Executive Leadership Team meetings and provide input to critical decisions as needed. Develops and maintains department budget and ensures department structure that meets expectations for a growing and dynamic company while maintaining Clinical Services best practices. Responsible for hiring and training for the department and evaluating staff performance. Work closely with Human Resources and Legal departments, to define policy and best practice standards for the company and its field employees, and to determine disciplinary actions and reporting obligations. in conjunction with HR, Legal, and Compliance departments, manage and address concerns with field employees including professional liability occurrences and other legal matters and applicable Board concerns. Provide structure and implement Quality Assurance program that applies consistent performance management for field staff. Oversee company’s Joint Commission certification for HealthCare Staffing company; ensure compliance with all standards and requirements through ongoing reporting, audits, and onsite reviews. Responsible for establishing an effective clinical liaison program with client clinical leadership across all brands. Coordinate with other Executives to advance production goals through consistent and efficient internal policies. Consistently looks for and implements continuous improvement steps to improve quality and efficiency. Provides structure and advisement to ensure standards are in place for appropriate placement, evaluation, and management of clinical staff. Understand, recommend, and advise internal project implementation teams on engagement approaches to deliver compelling programs for travelers, and manage internal communications supporting the campaigns. Define, gather, and interpret our internal channel performance metrics and traveler feedback to improve program(s) and communications effectiveness. Study and analyze data from multiple listening posts, including but not limited to NPS surveys, engagement surveys, social media groups, online forums and first party data. Partners with HR/Work Comp to improve the clinician safety program with awareness of influential healthcare policy. Cultivate national partnerships to support sales and client relations and build resources of support for corporate and company brands. Provides clinical expertise that supports sales and potential new client engagements. Function as an advisor as needed for internal and external clients and partners regarding staffing and clinical excellence. May attend national and local conferences and events as deemed appropriate to promote corporate brands and expand network of clients and partners. Foster career development and learning opportunities for clinicians. Actively look for new and innovative ways to engage our travelers and make recommendations on strategic and ever evolving engagement programs and processes. Partners with internal teams to support efficient workforce integration, job actions, and rapid assignments. Actively contributes to Quality Improvement meeting decision matrix for clinician retention and support Oversee all other applicable needs for Clinical program.