Clinical Triage Specialist

Eye Health America is looking for trained ophthalmic technicians who would like to apply their clinical knowledge to help patients in a remote capacity. The ideal candidate has spent at least 2 years working with patients inside an eye care clinic and has strong conversational and problem-solving skills.

Take inbound patient calls related to: Prescription questions Pre-surgical and post-surgical questions Adverse events related to surgeries and prescriptions Triaging emergent eye issues and scheduling urgent appointments Place outbound calls related to: Patient voicemails with clinical questions Directives from in-clinic providers and staff on clinical communication to patients Patient educational programs Input and maintain accurate and up-to-date patient records, including demographic information Serve as an advocate for patients, addressing their concerns and ensuring their needs are met Maintain patient confidentiality in accordance with healthcare privacy laws (e.g.,HIPAA)