Lucet
At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body. When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.
Please note that the schedule is Sundays - Tuesday, 7:00PM-7:00AM CST and Every other Wednesday, 7:00PM-7:00AM CST.
Required Qualifications: A current, unrestricted license issued by a state or territory of the United States as a Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, Clinical Psychologist or Registered Nurse. Minimum of 3-5 years of direct clinical care experience with patients in facility-based and/or outpatient psychiatric or chemical dependency treatment Strong clinical skills Excellent verbal and written communication and interpersonal skills Strong computer and keyboarding skills (Microsoft Outlook and Word), including the ability to document while simultaneously while taking information over the phone. Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. Someone who embodies our values by: Serving everyone with compassion and leading with empathy. Stepping up and creating value by taking charge and acting when there is an opportunity. Adapting in a changing world by recognizing our responsibility to be agile and respond quickly. Nurturing growth and belonging by respecting and celebrating everyone for who they are. Competencies: Self-motivated and the ability to assume a role in ensuring that all objectives are met Ability to work independently to complete work assignments and team objectives/goals Maintains curiosity and an eagerness to explore new knowledge and try new ideas and approaches Excellent communication and interpersonal skills Professional demeanor in response to all situations regardless of the nature or circumstances of the situation Able to manage multiple tasks in a fast-paced, changing environment Ability to work within a collaborative, team-oriented environment Ability to work efficiently and effectively in a remote environment with other remote team members and a remote supervisor Working Conditions: Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. A quiet workspace with minimal background noise for calls. High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting)
The Clinician, C365 will be responsible for providing excellent clinical customer service by handling incoming telephone contacts from insured, EAP, uninsured callers, and providers. Depending on the nature of the call, the Clinician conducts clinical telephonic focused screenings, provides referrals to appropriate health care and community resources, conducts clinical precertification for appropriate level of care, promotes care transitions activities for members being discharged from higher levels of care, addresses routine inquiries, and strives to reduce obstacles to access to behavior health care. Mental Health Expertise & Service Delivery: Demonstrates expertise in mental health diagnosis and treatment, providing education, resources, and consultations to promote access to behavioral health services and optimize member outcomes. Utilization Review & Clinical Process Management: Manages utilization reviews, conducts peer reviews, and ensures compliance with clinical standards using standardized tools for documentation and authorization processes. Member Engagement & Support: Engages with members, families, and providers to assess needs, provide resources, and support behavioral health access, while working remotely with strong organizational skills.
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