Tuesday Health

Complex Care Navigator (RN)

Posted on

April 14, 2025

Job Type

Full-Time

Role Type

Clinical Operations

License

RN

State License

Ohio

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Company Description

Tuesday Health launched in 2023 to deliver compassionate, supportive care for patients and caregivers navigating serious illness. We believe that each patient's journey is unique. As such, we deliver member-directed, whole-person care to seriously ill patients in our program, using leading edge supportive care models, including appropriate transitions to hospice when the time is right. This results in drastically improved quality of life for members and their caregivers, and a meaningful reduction in unproductive medical spend. Our overall mission is to transform serious illness and end of life care; our team believes deeply in this mission and puts our members first in all that we do.

Job Description

Location: Canton, OH This is a full-time position, traveling within the community. Monday-Friday with hours of 8:00am-5:00pm Tuesday Health is looking for a creative and experienced Registered Nurse to join our team as a Complex Care Navigator. You will work alongside other members of the Tuesday Health clinical teams, providing a multi-disciplinary approach to care for our members with serious illness and ensuring the delivery of high-quality supportive care services to our patients and their families. The RN will conduct home visits and work remotely on occasion.

Requirements

Active and unrestricted Registered Nurse license in the State of Ohio without any board action Experience in clinical/medical setting preferred Experience in a multi- disciplinary care model working across network providers, health plan care management support, and employed clinicians Strong communication and organization skills Ability to multitask and work under pressure without sacrificing a positive member experience Ability to know when to escalate and potentially act professionally in an emergent situation Strong technical skills to navigate different documentation systems and tools; as well as ability to learn new systems as the company grows and evolves Strong written skills Ability to drive during daytime, nighttime, or inclement weather Valid driver's license with safe driving record State minimum automobile insurance coverage Comfort with change and ambiguity; you understand that rapid changes to the business, strategy, organization, and priorities will come with rapid evolution of our business

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Responsibilities

Administer multiple assessments and screening tools within the clinical model at different times throughout the care timeline Interpret responses to assessments and screening tools and support prioritization of need based on responses Be accountable for care plan development within the multidisciplinary care team Lead in internal and joint rounds to ensure the member experience is optimal and coordinated Learn the Tuesday Health electronic systems, tools, technology, to deliver a coordinated approach to ensure the members have a unique experience Build a strong, trusting relationship with every member, where listening and empathy are the foundation of every interaction Serve as the quarterback of the multidisciplinary team transforming care for members with serious illness

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