ECM Clinical Manager

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home.

The ECM Clinical Manager is responsible for Clinical Oversight and Management of ECM Lead Care Managers to address the client's medical and behavioral health needs and social determinants of health. The ECM Clinical Manager will communicate directly with ECM Lead Care Managers and occasionally with patients via telephone, telehealth, or during Interdisciplinary Care Team meetings (as needed) to discuss medication management/adherence, ensure appropriate follow-up with Primary Care Provider, Behavioral Health Provider and other specialist(s). They will guide any crises encountered by ECM Lead Care Managers. The ECM Clinical Manager will collaborate with the client’s broader care team (PCP, BH clinicians, etc.) to provide client advocacy, ensure that the clients receive needed services, and measure progress toward the goals outlined in their patient-centered individualized care plan. The ECM Clinical Manager will monitor team progress and coach LCMs to succeed and manage performance where needed. This is a remote position, but California-based applicants are preferred.

Remote duties performed through HIPAA-compliant hardware and software: Supervise a team of approximately ten Lead Care Managers to ensure high-quality care management services. Oversee the creation of Individual Care Plans, assessing if clients' needs can be managed by an ECM Lead Care Manager; serve as an escalation point when necessary. Drive the team to meet key performance indicators (KPIs) effectively. Collaborate with the Director of Enhanced Care Management to implement changes and process improvements. Provide direct care management as needed to support organizational goals. Travel up to 20-25% within California may be required.