Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
-Hours required: Start time will be between 5:00PM-1:30AM EST, 8 hour shift, every other weekend, 4 holidays per year. Must reside in a nurse Compact State and hold a Multi-State Compact license. The 24-Hour Nurse Line provides a telephone-based information and decision support program to eligible members. The Nurse will be responsible for the following: Facilitates effective health care decision-making. Improves the quality of care. Improves member satisfaction with their health care plan. Facilitates appropriate use of health care resources. Provides up-to-date health care information to help facilitate members’ understanding of their health problems and possible options. Provides assistance by clarifying available options for the member's particular health problem or issue. Helps members actively and knowledgeably participate with their provider in their own health care decision-making. Promotes healthy lifestyles to help lower personal health risks, preventing illness. Awareness of the member’s available health and wellness programs, and makes referrals to these programs as appropriate. Required Qualifications Active unrestricted RN compact state licensure. 3+ years of clinical experience required, specifically in: Disease Management, Emergency Room, Critical Care, Medical/Surgical Care, Oncology. 1 year proficiency in Microsoft Office Suite (including Outlook and Microsoft Word). Preferred Qualifications -Managed Care experience preferred. -Previous coaching experience preferred. -Model candidates have telephone triage nursing experience. Education Associate Degree required. Bachelor's Degree or Equivalent 3-5 years clinical experience preferred.
At the 24-Hour Nurse Line the Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote/influence members decisions related to achieving and maintaining optimal health status. Requires an RN with unrestricted active license.
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