Company Description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Job Description

This Health Coach Consultant RN role is telework and must live in North Carolina. Must have a compact license in NC and acute Medical-Surgical Nursing and chronic condition education experience with an adult population. It requires proficiency in delivering telephonic 1:1 coaching. The position is full time, 40 hours/week, Work Schedule: Monday-Friday: 9:00 am – 5:30 pm EST; 3 set days a week along with 2 set evening shifts per week from 12:30-9:00 pm EST Weekends: rotating late Friday until 9 pm EST (typically every 4-6 weeks) and rotating Saturdays are required, per business needs (typically every 4-6 weeks)

Requirements

Required Qualifications Must hold an unrestricted RN compact license in state of NC and have the ability to be licensed in all non-compact states. 3+ years of recent clinical experience in Adult Medical Surgical floor nursing 3+ years of recent clinical experience providing health education about chronic health conditions to adults 3+ years of experience with documenting clinical notes in an electronic medical records (EMR/EHR) system 3+ years of proficiency with Microsoft Office application: Word, Outlook, Excel, Teams and Power Point experience 2 + yeas of experience to delivering health education coaching via telephone 1:1 Preferred Qualifications Previous telephonic chronic condition coaching Virtual group coaching experience via webcam Managed care experience Experienced in Epic EMR data base functionality and documentation Excellent communication skills and must be comfortable with public speaking Ability to work independently as well as part of a group Education Associate’s or Bachelor’s degree in Nursing

Responsibilities

The Health Coach Consultant: Chronic Condition Nurse utilizes a collaborative process of assessment, planning, implementation, and evaluation, to engage, educate, and promote and influence member's decisions related to achieving and maintaining optimal health status. You will assess members through the use of clinical tools and information/data review to conduct comprehensive evaluation of needs and benefit plan eligibility for available integrated internal and external programs/services. You will also utilize assessment techniques to determine member's level of health literacy, technology capabilities, and/or readiness to change. Enhancement of Medical Appropriateness & Quality of Care: Application and/or interpretation of applicable criteria and guidelines, health/wellness management plans, policies, procedures, regulatory standards while assessing benefits and/or member's needs to enable appropriate utilization of services and/or administration and integration with available internal/external programs Using holistic approach consults with supervisors, Medical Directors and/or others to overcome barriers to meeting goals and objectives Identifies and escalates quality of care issues through established channels. Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices Interprets and utilizes clinical guidelines/criteria to positively impact members health Provides up-to-date healthcare information to help facilitate the member’s understanding of their health status Helps member actively and knowledgably participate with their provider in healthcare decision-making Monitoring, Evaluation and Documentation of Care: Develops and monitors established plans of care, in collaboration with the member and/or attending physician, to meet the member's goals Utilizes internal policy and procedure in compliance with regulatory and accreditation guidelines

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