Inpatient Utilization Management Clinician

WellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances. WellSense is committed to the diversity and inclusion of staff and their members.

Remote • ID: 2015497 Full-Time/Regular It’s an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances. Job Summary: The Inpatient Utilization Management Clinician is responsible for evaluating all inpatient medical treatments for medical necessity, monitoring ongoing treatment, facilitating discharge planning to ensure smooth and successful transitions of care, and collaborating with care management and medical directors to support members in achieving optimal health outcomes. WORK SCHEDULE WILL BE MONDAY - FRIDAY

Performs utilization review activities, including concurrent, and retrospective reviews of inpatient cases applying evidenced-based InterQual® criteria and Medical Policy. Obtains clinical information using facility EMR, where accessible, to assess and expedite timely decisions. Determines medical appropriateness of inpatient services following evaluation of medical and contractual guidelines. Utilizes decision-making and critical-thinking skills in the review and determination of coverage for medically necessary health care services. Reviews, documents, and communicates all utilization review activities and outcomes including, but not limited to, all inquiries made and received regarding case communication. Refers cases to Physician Reviewer when the treatment request does not meet medical necessity per guidelines, or when guidelines are not available. Referrals must be made in a timely manner, allowing the Physician Reviewer time to make appropriate contact with the requesting provider in accordance with departmental policy and within each Medicaid, ACA, CMS or NCQA mandated turnaround times (TAT). Monitors inpatient cases for compliance with contractual obligations and regulatory requirements, ensuring timely reviews and authorizations. Demonstrates strong interpersonal and communication skills when conducting reviews, interacting with physicians and staff, and ensures compliance with training on related policies and procedures. Sends appropriate system-generated letters to provider and member Provides guidance and coaching to other utilization review nurses and participate in the orientation of newly hired utilization nurses Participates in discussions with the facility discharge planning team to improve the progression of care to the most appropriate level of care. Identify delays in care or services and manage with MD. Consults with the Medical Director, as needed, for complex cases. Follows all departmental policies and workflows in end-to-end management of cases. Participates in team meetings, education, discussions, and related activities Maintains compliance with Federal, State and accreditation organizations. Identifies opportunities for improved communication or processes May participate in audit activities and meetings Documents rate negotiation accurately for proper claims adjudication Identify and refer potential cases to Care Management Performs all other related duties as assigned