Remote Triage Nurse - Weekends

The Clinical Triage Nurse, RN provides remote phone triage, assessing symptoms, advising on care, and coordinating with teams. This weekend-based role also reviews test results for providers. Requires strong clinical and communication skills for remote patient guidance. Schedule: Weekend Team: Fri-Sun, 8 AM - 8 PM. Training Schedule: Week 1: M-F, 8:30 AM - 5 PM EST (potential flexibility). Week 2: M-T, 8:30 AM - 5 PM EST; Fri-Sun, 8 AM - 8 PM EST. Week 3 Onward: Fri-Sun, 8 AM - 8 PM EST.

Handle inbound calls/voicemails promptly. Provide empathetic, professional customer service. Triage/transfer calls appropriately. Conduct phone assessments using probing questions & EMR. Prioritize cases using evidence-based guidelines. Identify/escalate crisis situations. Educate patients/caregivers on health/follow-up. Communicate provider orders. Collaborate with care teams. Communicate compassionately. Analyze/report urgent test results. Perform data entry. Maintain clear team communication. Adhere to policies. Meet quality/productivity standards. Address patient complaints. Participate in quality initiatives.