RN - Telehealth Triage Nurse

Minimum Requirements: RN with a BSN degree OR ASN if you also have completed a microbiology course with lab (proof of completion will be required). Multistate License required and must be active and unrestricted (verified via Nursys). Minimum of 3 years of experience at the RN level within Emergency or Urgent Care settings. Able to work a very regimented schedule with minimal flexibility. Clinical Expertise: Additional years of nursing experience in emergency care, triage, ICU, med-surg, or urgent care is highly preferred. Previous telehealth, triage, or call center experience. Proficiency in triage protocols. Emotional Intelligence & Adaptability: Empathy & Active Listening: Ability to connect with patients over the phone, identify emotional distress, and provide compassionate care. Calm Under Pressure: Comfort handling high-volume, high-stress calls, including crisis management. Adaptability & Problem-Solving: Quick thinking in fast-changing medical situations. Technical Skills: Experience working in a metrics-driven environment (handle time, QA audits, schedule adherence). Strong computer skills: Ability to toggle between multiple screens and applications while speaking with patients. Comfortable with Microsoft Office Suite, EHR documentation, and telehealth platforms. Preferred Qualifications (Bonus Points!): Military/Veteran Healthcare Experience is highly desired. Experience in Behavioral Health, Crisis Intervention, or Substance Abuse Counseling. Licensing & Compliance: Active RN Compact License (must be in good standing). Ability to obtain licensure in all 50 states (FEFA LLC assists with this process). Must be a U.S. Citizen (Federal Public Trust Clearance required). Background Check & Drug Screening Required (as per federal regulations). Physical and Mental Demands: Work assigned shift, occasional overtime may be required dependent on business need Remain in a stationary position, often standing or sitting, for prolonged periods Prolonged use of employer provided office equipment such as a computer/laptop and monitor computer screens Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components Unauthorized peripheral equipment (e.g. monitor, keyboard, mouse) may not be connected to employer provided equipment

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