Supervisor, Triage Team

As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you? Showing Up Somatus Strong We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make: Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say. Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more. Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests. Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions. Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners. Showing Up for You We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including: Subsidized, personal healthcare coverage (medical, dental vision) Accrual of 3 weeks’ Vacation (PTO) Professional Development, CEU, and Tuition Reimbursement Curated Wellness Benefits supporting teammates physical and mental well-being Community engagement opportunities And more!

The Somatus Care Line Supervisor provides direction and strategy for the clinical nurse advice line staff and oversees the team’s daily activities. Assures that communication with each Somatus patient will be handled in a professional and caring manner. Provides support to staff, assigns duties to staff members based on volumes and departmental needs. Identifies and mitigates problems as they occur and addresses performance issues. Trains, schedules and coaches and mentors the staff to meet the needs of all members. This position may require part-time duties of manning the triage/nurse advice line.

Uphold and support the mission, values, and policies of Somatus Creates, reviews, manages and coordinates 24/7 schedule to ensure sufficient coverage. Creates, reviews, manages and coordinates 24/7 schedule to ensure sufficient coverage. Support training and re-training efforts and identify gaps where additional staff training/coaching is needed; facilitate ongoing training with the 24/7 nurse team. Manage staff adherence to Somatus workflows, protocols, best practices, and documentation expectations via documentation and call audits. Work in conjunction with the central operations leadership on a variety of critical tasks, including the management of one or more focused clinical initiatives. Manage all operational activities including monitoring productivity and development of workflows, and management of all staff as well as facilitation of team meetings. Oversight of triage calls, ensuring the caller’s stated symptoms will be assessed utilizing standardized protocols to determine the appropriate level of care required to safely meet the patient’s medical needs (Urgent, non-urgent, or home care) Reports/resolves issues and system barriers to efficient and effective 24/7 nurse triage. Monitor teammate performance, support teammate growth and development, and conduct annual performance reviews for direct reports. When appropriate, assist with member triage and perform all assigned duties of the Somatus Care Line nurse. Working collaboratively with Technology, Finance, Population Health Product & Innovation, and Human Resources. Work with operational leadership to monitor, track and trend 24/7 nurse triage calls for ongoing process improvement Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Our priority is the health and safety of our members, colleagues, partners, and community. Proof of COVID-19 Vaccination is required for employment. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodations consistent with our policy, and where we are able to provide such accommodations without undue hardship to the company. All requests for proof of vaccination or for exemptions from the vaccination requirement will be subject to any limitations stipulated by current state and/or federal laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. IND2