Company Description

Job Description

Position Overview We are looking for a Telehealth Program Manager with a focus on overseeing a vital government contract that supports the Global Nurse Advice Line (NAL), which is a key service for Military Health System (MHS) beneficiaries. Global Nurse Advice Line The Global NAL Provides 24⁄7 Access To Telehealth Registered Nurses, Offering Triage Services, Self-care Advice, And General Health Inquiries. Additionally, NAL Enhances Customer Service And Care Coordination By Providing Support Such As Provider locator assistance Military treatment facility appointment scheduling Urgent care referrals Customized facility transfers Ideal candidates should have extensive experience in supervisory healthcare roles, particularly in call centers or nurse triage, and possess strong leadership as well as communication skills in program and project management. Schedule and Remote Eligibility This role is remote and open to candidates from any U.S. state. The typical schedule is a 40-hour work week during daytime hours, Monday through Friday.

Requirements

A minimum of 15 years of experience in healthcare call centers, telehealth nurse triage programs, or related fields. At least 5 years of supervisory or leadership experience in nursing. A Bachelor's degree in nursing from an accredited institution. An active RN license in any U.S. state, commonwealth, or the District of Columbia. U.S. Citizenship is required.

Responsibilities

Program Leadership: Support and lead a healthcare team utilizing strong leadership, interpersonal, organizational, and communication skills. Program Implementation: Manage the execution of nurse triage programs, including allocation management and resource adjustments. Formal Planning: Create and implement detailed plans for program delivery, ensuring that all components are well defined and monitored. Performance Tracking: Monitor and report on program performance metrics to align with organizational goals. Quality Assurance: Maintain high standards of patient care and quality assurance within call center operations. Regulatory Compliance: Ensure compliance with healthcare regulations and guidelines. Collaboration: Partner with cross-functional teams to promote the success of healthcare programs and projects. Compliance Management: Oversee departmental compliance with regulatory and accreditation standards. Staff Management: Help with hiring, training, developing, and evaluating nursing staff. Operational Oversight: Manage and educate individuals involved in Call Center/Communications operations. Customer Service: Serve as a liaison to facilitate excellent customer service through timely communication.

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