Telephonic Nurse Spec

The Nurse Specialist is responsible for supporting the operations of Neovance Patient Access patient support and access programs. This individual interacts primarily with patients and care partners who are receiving clinical support services from a program. Examples of this type of support may include contact center based-services, such as advising patients on dosing, guiding patients through product administration, providing approved recommendations to patients on managing side effects, discussing medication adherence with patients, or field-based services, such as on-site patient injection training Additionally, this individual may be responsible for preparing monthly and ad hoc project-specific reports. The Nurse Specialist also serves as a subject matter expert on programs and is first point of contact for clinical care program calls. The Nurse Specialist may be either contact-center based or field-based.

Makes scheduled outbound calls and responds to inbound calls from patients and other customers regarding clinical aspects of a product, product administration, and adherence to medical therapies or treatments or for other related issues. Conducts follow up calls or sends follow up correspondence as necessary according to the program’s guidelines. Reviews approved therapy or treatment-related information with callers and identifies potential barriers to treatment. Within guidelines approved by the program’s sponsor, helps identify solutions to improve access and to help patients remain on prescribed treatment. Provides approved information to patients and their caregivers in a clear, caring way so that they may make informed choices. Keep case notes and tracks cases effectively using proprietary computer system. Establishes appropriate activity plans to trigger next call, correspondence, or intervention. May provide pre-approved medical information or literature to customers based on the guidelines of the specific program. May conduct /behavioral interviewing and motivational coaching calls with patients to encourage them to be adherent to their medication as prescribed. Documents adverse events and provides reporting per Neovance and client policies and procedures All other duties as needed or