Triage LPN

The Licensed Practical Nurse/Licensed Vocational Nurse (LVN/LPN) delivers high quality, patient-centered care by performing a variety of delegated basic patient care services. In collaboration with the RN and other members of the care team, the LPN/LVN provides individualized, comprehensive care consistent with the scope and standards of the specialty. Licensed Practical Nurse (LPN)Identifies care compliance and/or knowledge deficits; delivers appropriate, evidence-based information pertaining to medical conditions, procedures and services; provides guidance to applicable resources

Performs all components of call processing for inbound and outbound contacts; Ensures complete, timely and accurate documentation of call handling in applicable system(s) Utilizes approved forms, files, protocols and systems for intake and delivery to support clinical material provided Able to identify emergent clinical concerns and promote safe outcomes under the direction of a Registered Nurse Escalates calls to an RN warranting comprehensive assessments/ clinical triage Demonstrates effective time management skills in all aspects in their role as LPN within NCCM Assists with Intake Orders and process for follow-up; provides clarification with provider as needed Assists with referrals/appointments Speaks with customers, patients and stakeholders in a pleasant and professional tone; demonstrates superior customer service Preserves caller’s autonomy, dignity and rights Receptive to constructive feedback and coaching; Demonstrates the ability to be kind, compassionate, considerate, approachable, friendly and open-minded Maintains confidentiality and HIPAA compliance on all internal and external channels Ensures individual performance, productivity and quality standards are met Functions within the scope of an LPN as defined by local, state and federal regulations/guidelines ; Adheres to NCCM clinical SOPs Promotes and adheres to Code of Conduct Maintains positive work environment; Communicates appropriately and clearly with department leadership and co-workers; Escalates issues/concerns to Leadership as appropriate Understands, supports and adheres to the NCCM vision and strategy Suggests ideas for positive changes to department policies and procedures Easily adapts to changes in work environment or job assignment; Exhibits willingness to master new work routines and methods Performs other duties as assigned DUTIES AND RESPONSIBILITIES, Licensed Practical Nurse (LPN) – Senior: Demonstrates and maintains previous level responsibilities Goal-oriented, focused team player Maintains positive working relationships and fosters cooperative work environment; Demonstrates ability to positively influence others; Finds and establishes win-win situations Capable and available to provide floor and call/work flow implementation and support to LPN(s) as needed Performs one-on-one feedback to meet clinical objectives as directed by leadership Actively participates in meetings and engages in process development Serves as a subject matter expert on policies and procedures, call handling and database software; Qualified to train and mentor LPNs Able to facilitate crucial conversations at all levels and in all directions Maintains professionalism in high-stress environment; ability to meet established deadlines as defined by leadership Demonstrates a level of business acumen and maturity that would be reasonably expected for this mentor level position Attends all site meetings as directed by leadership