Triage Specialist

ENT Specialty Partners is looking for a reliable and caring medical assistant to be part of our team. The triage specialist performs essential functions in assessing, planning, implementing, and evaluating in the clinical triage areas. This position calls for high levels of independent judgment and problem-solving capabilities, as well as the ability to set patient care as a priority. Triage Specialists will assist the physicians by assessing patient issues and concerns over the phone, and directly messages to the appropriate physicians and making notes in the EMR. Hours: Full-time, Monday – Thurs 8:00-5:00 pm, Fridays 8:00 – 4:00pm, Remote

Answers telephone calls and appropriately triages and screens telephone calls related to ENT patient care. Obtains and records accurate patient information, makes appropriate clinical assessment, and implements care in accordance with approved standing orders and protocols. Reviews test results to patients in a timely manor. Counsels patients on the phone concerning treatments, procedures, medications, diets, or physicians' instructions to patients. Treats patient concerns with proper care and triages concerns to the best of knowledge and ability. Maintains courteous, professional relationships with medical providers, staff, patients, and general public. Demonstrates independent critical thinking with the ability to multi-task in various departments including urgent situations and prioritizing work. Schedules patients with other doctors for consultation, as needed. Authorizes drug refills and provide prescription information to pharmacies, as needed. Other duties as assigned by Triage department manager.