Alacura Medical Transportation Management, LLC
POSITION TITLE: Utilization Review Nurse/ Transfer Center Nurse Coordinator Schedule: Full-time, Monday-Friday, 8:00 AM - 5:00 PM or 9:00 AM-6:00 PM Start Date: April 7, 2025 Location: Training is required at our Dallas office; candidates must be located in the area and able to come in for training. After training, this is primarily a work-from-home (WFH) position, contingent on maintaining productivity standards. DEPARTMENT: Utilization Management REPORTS TO: VP of Clinical Operations SUMMARY: Utilization Review Nurse/Transfer Center Nurse Coordinator The Utilization Management (UM) Nurse will collaborate with all stakeholders, utilizing their critical nursing expertise, judgment, and skills to assess the medical appropriateness of ambulance transportation. This includes determining the appropriate level of care and mode of transport. The UM Nurse will conduct utilization management reviews, which involve taking verbal reports over the phone and reviewing clinical documentation.
Minimum Qualifications: Active and unrestricted RN license to practice medicine in Texas (individual must be licensed in the state in which they reside) is required (Compact Licensure acceptable). [1] Managed care experience preferred. 4+ years of clinical practice experience in the areas of either emergency room, ICU, critical care or flight nursing experience sufficient to enable person to make medical judgments as to appropriateness of care and medical necessity.[2] Previous administrative medical experience such as clinical coordination, medical management, utilization review preferred. Demonstrated understanding of the health care delivery system including, but not limited to, familiarity with outpatient, outpatient facility, inpatient care, and ambulance transportation business models including reimbursement. Good communication skills, primarily over the phone in requesting and receiving medical information to determine the medical necessity of ambulance services and levels of care. Demonstrated ability to make evidence based decisions – review past history, benefit information, applicable policies as well as other data to make sound, informed decisions in a timely manner. Computer skills such as a working basic and operational knowledge of Microsoft Outlook and Word. Demonstrated effective written and verbal communication skills with the ability to engage and influence all levels of audiences. RELATIONSHIPS: Interfaces To: Executive staff, employees, vendors, healthcare providers, and customers QUALIFICATIONS: PREFERRED: Education: Bachelor’s degree in Nursing. Master’s degree in healthcare related field (MPH, MHA, MBA) Experience: 4+ years of nursing experience, acute care, ambulance/transport, or managed care preferred Licenses & Certificates: Texas Licensed or Compact State RN, unrestricted licensure. JOB SPECIFICATIONS: Language Skills: Highest Mathematical Skills: Very High Reasoning Ability: Highest PHYSICAL DEMANDS: Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, reach with hands and arms, use hands to finger, handle or feel, talk, hear and smell. The employee is required to maintain adequate physical conditioning to be able to perform job duties. Job duties are often performed at high stress levels requiring employee to function effectively and independently while maintaining good working relationships with partners, employees, and customers. The employee may frequently lift and/or move up to 25 pounds and may occasionally lift and/or move between 26-100 pounds. There are no specific vision abilities required to perform this job. WORK ENVIRONMENT: Work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Employee shall typically be working from a home environment.
UM NURSE COORDINATOR: Receive cases for review within Alacura’s Utilization Management software for identified clients. These cases can be prospective, concurrent, or retrospective in nature. Review of clinical information and medical necessity against evidence-based criteria, and review cases within set timeframes. Receives transfer requests from referring facilities for patients with emergent and urgent medical conditions. Obtains a comprehensive understanding of the patient’s medical condition. Applies approved clinical criteria to evaluate appropriateness of transfer and level of care. Documents findings based on department standards. Assists with clinical aspects of insurance precertification & authorizations for transportation. Assists with logistics involved in transporting patients. Coordinates with the aviation and ground dispatch personnel to identify the most appropriate servicing provider and crew to support the patient’s transport needs and coordinates patient transfer to receiving facility Facilitates all communication between referring and receiving hospitals/physicians in a professional and effective manner. Provides follow-up calls and communications with both internal and external customers to ensure stakeholder’s needs are met. Exemplifies highest level of customer service skills and etiquette with internal and external customers, striving to be friendly and helpful. Distributes surveys to all parties after completion of flight and updates provider database with results. Maintains knowledge base of processes and systems by attending meetings and reviewing training materials and identifies, addresses, and works to resolve system problems impacting transfers. Escalates issues as appropriate to management. Assists with quality assurance (QA), identifying areas where process improvement is needed and helps drive change (i.e. day to day workflow, education, process improvements, customer service, etc.). Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. Rotates on-call duties. Other duties as assigned.
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