Virtual Registered Nurse (RN)

Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission.

This position is open to Colorado and New Mexico Applicants Position: Virtual Care Center Registered Nurse Responsible To: Virtual Care Center Licensed Assistant Manager Remote: 80% On site: 20% You may work from home or the office, making outbound and taking inbound calls from patients to address their follow up plans or concerns. If you work from home, this position runs software that requires high-speed internet with 25 MB download and 15 MB upload speeds. The ability to consistently run this software is a requirement to be successful in this position. If you work from home, you will need a quiet space that is free of distractions, so that you can focus on your job responsibilities. Background noise should be limited, and you must be able to maintain a space that provides patient confidentiality. You may be required to be in the office occasionally for administrative duties, training, or teambuilding. Schedule: Full Time 37.5 Hours/Week Monday - Friday: 9am - 5pm Rotating Saturday: 8am - 3pm Full Position Salary Range: $ $33.88 / hour - $ $42.92 / hour Starting Pay: Although our full pay range is included above, the budgeted hiring range for this position is $ 33.88 / hour - $ 38.40 / hour Hourly, non-exempt The Objective: To provide educational, supportive, and empathetic patient care and quality assurance as outlined in PPRM Medical Polices. Success: You will know you are successful when all patients who receive follow-up care or telehealth services through the Virtual Care Center (VCC) have their needs met in a patient centered manner and in accordance with PPRM medical policies. Snapshot: Much of your time will be spent on the computer in a virtual environment providing daily expert care to patients receiving abortion, family planning and gender affirming care. You will make outbound and take inbound calls from patients to address their follow-up plans or concerns. Much of your time will be spent using Electronic Health Records, documenting patient interactions and running reports. Some of your time will be spent interacting with team members and collaborating with other departments. You may work from home or the office. You may be required to be in the office occasionally for administrative duties, training, or teambuilding.

Provide Outstanding Patient Care: At its core, your work is about providing care to patients in the highest degree of competence and quality. To do this you will: Triage medical questions and concerns, including providing daytime Call for Abortion patients in accordance with PPRM’s Medical Standards and Guidelines (MS&Gs). As defined by PPRM’s MS&Gs, you will provide patient care, notification, and follow-up of normal and abnormal labs, review the Provider Approval Queue (PAQ) and sign-off or delegate results and create appropriate follow-up plans as needed for laboratory results for the organization. Manage organizational wide results for Pregnancy of Unknown Location and HCG Quants, ensuring accurate and timely follow up with patients. Act as a professional, nonjudgmental source of education to patients by offering information on reproductive, sexual health issues and gender affirming care. Answer patient questions received via the Patient Portal. Provide professional, comprehensive, and non-judgmental virtual medical assessment, evaluation, and advice to patients within PPRM protocols. Provide excellent customer service to both internal and external customers by working towards a positive outcome with any problems encountered. Run reports from the Electronic Health Record (EHR), and document accurately, appropriately, and efficiently all interactions with patients in their medical chart in the EHR and Electronic Plan Management (EPM) systems. Assist with scheduling patient appointments as needed. You will perform mandatory STI reporting to Colorado, New Mexico, and Wyoming State Departments of Health, when indicated. Support Capacity-Building Efforts Internally: You will work to build capacity in others who see patients, serving as a leader with expertise and knowledge that can support others. To do this you will: Maintain an organized tracking system for all on-going follow-up activity. Work with the Patient Care Coordinators to ensure that support staff are following all PPRM policies and procedures and the MS&Gs to ensure timely and accurate follow-up notification. Assist the Quality Management Team with related quality assurance functions such as reporting deficiencies and developing corrective action plans. Engage in continuous learning and stay current on all relevant protocol requirements. Complete all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Administration) and CLIA (Clinical Laboratory Improvement Act). Abortion Care: We all work in abortion care, whether it is referrals, information, education, counseling, performing, scheduling, etc. In this role, you will be caring for patients who have or may be seeking abortion care with PPRM.